On expert opinion
In a paper on personal electronic health records in the British Medical Journal, Prof. Trisha Greenhalgh delivers a commonsense statement:
Patients’ involvement in their care is viewed by some as both inherently desirable (empowering) and potentially cost saving.
Even if it wasn’t necessarily cost-effective, or it was too close to call, it is largely seen as good on its own merit.
But there is a counterargument.
Take something the Slovenian philosopher Slavoj Zizek once said:
Today many, even sociologists, have this wonderful idea of how, although we live in a society of knowledge—even scientific knowledge—[it] is becoming more and more contingent, non-binding. I think it was the German theorist Ulrich Beck who drew attention to the simple fact: today we speak about expert opinions. Are we aware how paradoxical this term is? The idea is that we ordinary people have opinions. They tell you the truth. Now experts all of a sudden are telling us different opinions and we have to decide how, who knows, if even they don’t know.
The paternalist might say, the common people have opinions, it is the experts who tell us what the truth is. They don’t have opinions, and when they disagree they are disagreeing on the precise coordinates of that truth, not whether there is truth as such.
I was talking to a GP last week who told me a story that contributes to this debate.
He said he had heard of another GP who, on being given a piece of printed paper by a patient, with details from a website on the internet effectively challenging the GP’s decision about a patient’s medical concern, raised his voice and said: “who went to medical school here?”
The GP I was speaking to said this was the wrong way to go about the new culture of information shared by patients and professionals alike.
He said with his students, what he encourages is for them to consider the bits of paper patients bring in on their merit, not raise their voices, not become indignant, but, in his own words, realise that “we interact with people who know as much as we do”.
Seeing, as Professor Greenhalgh put it in her BMJ paper, “patients as active partners in [their own] healthcare” does not do down expert opinion, but allows them to participate in it, rather than the paternalist notion that professionals can be allowed the knowledge, and patients expected to know their place.
However Zizek is not wrong. If we were all considered experts then this might impact upon the idea of truth. But this isn’t what is happening today, as much as he’d like to think it.
Instead, we are not all experts, and nor do we have expert opinion, but expert opinion is not under lock and key anymore. We are all allowed to enter in to expert opinions. This can be seen in the relationship between patient and GP, for example.






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